How to apply / renew /access my membership?

Kindly follow this GUIDE to apply / renew and get access to your E-member card.

How can I use E-Member at store?

Please present the QR code on E-Member Card upon payment.

You can click "My Member Card" to show the card image.

Then, please touch the image and show the QR code.

Can I renew my membership from E-Member Card?

Yes. You can renew your membership on/after 60 days before the expiry date from our member portal.

I am a KPC member and I have physical member card. Can I also use E-Member Card?

Yes. Kindly follow setup guide.

I cannot log-in to E-Member Card with my mobile number or email. How can I log-in?

Kindly refer to our Customer Service Counter in our stores

or email to our Customer Service Department at dubai@ae.bookskinokuniya.com

*Kindly indicate your membership number and email accounts/mobile number you registered.

How can I update my account information?

You can edit your profile from My Member Card - "More" menu at any time.

The change of email address and/or mobile number requires 2-step authentication.

I applied E-Member Card. Can I have physical member card as well?

Yes. Physical member cards can be issued. Kindly refer to our Customer Service Counter in our stores.

*Maximum of one physical card per member.

How can I enjoy member discount at Kinokuniya Webstore after apply?

Kindy visit our UAE Webstore and login to "Your Account", register your card number & expiry date to enjoy member price.

When will I start to enjoy membership discount on my online purchases via Kinokuniya UAE Webstore?

You will be able to enjoy the privileges immediately upon receipt of application/renewal.

Am I able to use the Kinokuniya Privilege Card at Kinokuniya Book Stores outside of UAE?

No. You can only use it at Kinokuniya Book Stores Dubai, Abu Dhabi and Webstore UAE.